Please arrive 15 minutes before your treatment. Any late arrivals may result in your treatment being postponed.


Payment is required in full when booking one of our courses, all course fees are non-refundable and non-transferable. There are more terms and conditions which apply to each treatment plan and these are detailed on your individual consulation agreement. No refunds are offered for any treatments that form part of a promotional offer. In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.


Some of our treatments may require a deposit. Your therapist will advise at the time of booking

Gift Vouchers

Gift vouchers can be used as part or full payment for treatments. We reserve the right not to accept vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with. Gift Vouchers are valid for one year from date of purchase. The voucher recipient cannot request a cash refund for the gift voucher at any time. Gift vouchers cannot be exchanged for cash or other denominated vouchers. Gift vouchers cannot be replaced if lost, stolen or destroyed.

Loyalty Cards

One stamp per the minimum of £30 spend per visit. Not to be used in conjunction with any other offer or courses. Loyalty cards cannot be replaced if lost, stolen or destroyed. Loyalty cards are personal to you and cannot be transferred to anybody else.


At Cheek Medispa we require a minimum of 24 hours notice, wherever possible, we will attempt to reschedule your appointment. If you cancel less than 24 hours before your appointment or if you fail to arrive, you will be required to pay a cancellation fee of 50% of the total treatment cost.